Privacy Policy

1. Introduction

Payung Hasilwan ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the types of personal data we may collect, how we use it, who we may share it with, and the choices available to you regarding your information. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information — such as your name, email address, phone number, and company name when you submit a form, request a demo, or contact us directly.
• Account information — details provided when creating or managing an account with us, where applicable.
• Usage data — information about how you interact with our website, including pages visited, time spent on pages, referring URLs, and general navigation patterns.
• Technical data — IP address, browser type and version, device information, and operating system, collected automatically when you access our website.
• Communications — records of correspondence if you contact us via email, forms, or other channels.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, demo requests, and customer support needs.
• Improving and personalising the content and functionality of our website.
• Sending administrative information, updates, or communications you have requested.
• Monitoring usage trends and analysing website performance.
• Complying with legal obligations and enforcing our terms and policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and understand where our visitors come from. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly if cookies are disabled. For more detail on the specific cookies used, please refer to any cookie banner or settings tool presented on our site.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights and freedoms.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers and contractors who perform functions on our behalf, such as hosting, analytics, or communications tools.
• Professional advisors, including legal and financial consultants, where necessary.
• Regulatory or governmental authorities where required by law or to protect our legal rights.
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how our services and infrastructure are configured, personal information may be transferred to, stored, or processed in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and to withdraw consent where processing is based on consent. To exercise any such rights, please contact us using the details provided on our Contact page.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their respective privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page, and we encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please get in touch via our Contact page.

This document is a general template and does not constitute legal advice. Payung Hasilwan recommends consulting a qualified legal professional to ensure this policy accurately reflects your data practices and complies with applicable laws in your operating jurisdictions.